Sourcing Process:

Step 1：Source & identify a reliable & qualified factory supplier for your products needs.

• We will find initial factory information on the internet, or through trade fair or other channel.
• We will check online or make actual visit to the factory and do some evaluation, select factories which are reliable, professional, understand the market, meet your requirement .
• Make sure the material they use meet your market requirement.
• Make sure factory is social compliant, good environment, suitable capacity, no child labor, no forced work, have quality systems and procedures in place.
• Make sure factory has relative certificates, product can pass relative testing…etc .
• Make sure the factory has product development capacity.
• Identify and confirm they are true factories .

Step 2：Source the right products.

• Find the right products based on your requirement, target price, market trend..etc
• Find product that can meet relative testing requirement and standard .

Step 3：Get the best quotation.

• We will explain your detailed product / package / testing requirement to the factories, make sure factory understand your quotation requirement (material, package, testing, shipping ).
• Use our professional knowledge of product cost to negotiate better price with several potential factories, find the best choice for you.
• We double check factories’ quotation and see if there is any missing information, mistakes, or if it meet your requirement.
• Discuss with factory to find out the best solution to meet your target price if needed.

Step 4：Speed up product development / sample making process.

• We work closely with factories’ product development team to develop products based on your idea, sketch, detail requirements, or give suggestions．
• We check / explain to factory associates and make sure they understand the sample request / amendments and arrange sample making rapidly.
• We closely follow up and push for samples, check if samples are correctly made according to your requirement.
• We remind factories to pack & ship samples with care and give you notification of details.

Step 5：Manage your order with care & timely manner.

• We double check your order information and requirement, make sure no confusion, mistakes or missing important information.
• We double check with factory and make sure they received the PO and they understand all details requirements, such as labeling, package, testing, inspection, shipping forwarder.
• We explain your normal practice and requirement to the new factories .
• We push factory to confirm back the PO with Performa Invoice with reasonable ship-date .
• We check with factory about tentative schedule for raw material, package, production, inspection, shipment, make sure they are reasonable and within agreed timeline.
• We remind factory to arrange sample for approval, product testing , prepare raw materials, order package material…etc.
• We push you / customer / 3rd party suppliers to provide package / labels/ testing result .. on time.
• We manage / follow up with factory on regular basis to follow up on the status of samples, testing, production, inspection, shipping..etc .

Quality Control Steps

Step 6：Coordinate with 3rd party factories and companies.

• We will remind factory to book factory audit with 3rd party company promptly and follow up their schedule, result and update you accordingly . ( If needed ).
• We will push factory to arrange samples for testing and get PASS testing result within timeline.
• We will push factory / you to order for relative package material ( price sticker, color box ..etc ) in time and push them to speed up production and delivery .
• We will remind factory to book shipping in advance to avoid no space available.

Step 7：Strict Quality Inspection During Production

• For new items and also big orders, we will usually make strict quality inspection during production .
• We start this type of strict quality inspection when production starts to make sure mass production quality is good, avoid any serious quality issues, and to fix potential problems.
• We will check product’s appearance, size, function, labels, package ， make sure they are qualified and correct .
• We will provide you with pictures of products, package, defective products.
• We will provide you detailed inspection report about the quality of the shipment and give you suggested inspection result. ( Pass, Pending , Reject )
• We will inform factory about defective problem and tell them to improve / fix, to avoid same issue in future.

Step 8：Make strict Final Quality Inspection.

• We will make strict Final Quality Inspection after all products are 100% finished & packed, based on your inspection standard or industry AQL standard.
• We will check product’s appearance, size, function, labels, package， make sure they are qualified and correct .
• We will provide you with pictures of products, package, defective products.
• We will provide you detailed inspection report about the quality of the shipment and give you suggested inspection result . ( Pass, Pending , Reject )
• We will inform factory about defective problem and tell them to improve / fix, to avoid same issue in future.
• We will follow up with factory is any rework is needed, re-inspection will be arranged .
• Goods can be shipped when it Pass final inspection ( re-inspection ) .

Step 9：Coordinate & Consolidate Shipments.

• We make sure factory understands and follows your requirement / final customer’s requirement of shipping.
• We will remind factory to contact with forwarder to get set up in their system after receipt of your order. It takes a lot of time get the factory user set up some times.
• We push factory to check production status and book shipping about 2-3 weeks ahead of shipping window.
• We check with factory or send QC associate to make sure they ship correctly based on your order / shipping requirement, especially for orders with multiple DC.
• We will also provide assistance to consolidate your different factories ‘ order into full containers at one factory.
• We will follow up with factory to submit relative documents to you / forwarder.
• We will book shipment with our own forwarder and consolidate shipment for you if needed (if you have not forwarder or have not shipped from Turkey before. )

Step 10：Handle complain and solve problems properly.

• We will launch investigation with factory, our QC if you have quality issue complain.
• We will find out the root cause for the issue and find proper solution for the shipment and how to prevent from happening in future .

Step 11：Weekly / Monthly Update.

• We provide you with sample status, order status on weekly, monthly base.
• We will work with your company and the factory to prioritize urgent samples, shipment .